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Information about Irish Opinions

In what ways will you contact me?

We contact you as set out in our Privacy Policy. Primarily we will contact you by email, however on occasion we may contact you by SMS, by calling you or by sending a postal questionnaire to your registered address.
You will always be able to clearly identify any communication from us - emails and letters will be very clearly from Irish Opinions, text messages will always say 'Irish Opinions Research', and in any phone call we will clearly tell you that it is someone calling on behalf of Irish Opinions.
All our surveys are for genuine research purposes and your answers will never be used to try to sell you something at a later date.

Category: Information about Irish Opinions

Who is Research Now?

Research Now Ltd is a leading online fieldwork and panel specialist who owns the Valued Opinions brand. Research Now work with reputable research agencies and manufacturers to assist in their understanding of customers by gaining the views of real people like you. For further information about Research Now, please refer to our corporate information section.

Category: Information about Irish Opinions

How do I get in touch with Irish Opinions?

 If you have enquiries about any aspect of our service or if you would like to make any suggestions to improve our service, please contact our Member Service Team.

Category: Information about Irish Opinions

How does Irish Opinions make money?

Market researchers are interested in your opinions. We help them by providing them with your views on issues related to their clients' needs. For this reason we charge researchers for collecting opinions of the people who are likely to be customers of their products and services. Our members' views and opinions are obviously very important in this process and since market researchers are willing to pay for this information we pass some of that payment directly on to you!

Category: Information about Irish Opinions

I have been invited to be a Mystery shopper by Research Now Ltd and received a cheque. What do I need to do?

If you have received a letter and cheque from a company claiming to be Research Now Ltd the cheque is not real.

It is a pretense to get you to send these scam artists your own money through Western Union or Money Gram. Often these letters claim that you can earn money by being a mystery shopper. Your assignment is to report your customer experience when utilizing the wire transfer services.

The money you will be wiring is your own, as the bogus check they sent you is not real. You may in fact incur additional fees from your bank, along with losing the money you have wired.

These scammers are not member of Research Now Ltd, have no connection to our organization or to any of our members, and have nothing to do with legitimate, professional survey research. Contact your local inspector to report this mail fraud.

Category: Information about Irish Opinions

On what terms is our relationship based?

The relationship between Research Now Ltd, the company that owns Irish Opinions and this website and the members of the Irish Opinions Panel is detailed in this website's Terms and Conditions. The answers to the questions set out below do not form part of the contract between Research Now and the members of the Irish Opinions Panel.

Category: Information about Irish Opinions

Registration

How can I join Irish Opinions?

Thank you for your interest in Irish Opinions. In order to become a member of our panel, you need to register on the website. Once registered, you will receive an activation email. You will have to click on the link to confirm your registration and activate your account.

Category: Registration

Will you contact me to ask for further information?

Sometimes we will contact you to ask more information to see if you fit the bill for a particular research project. These 'Hot Topics' usually only take a matter of seconds to complete. For example, we may ask if you have a DVD player, if we are looking for owners' views on certain types of DVD players.
We don't credit your Valued Opinions account for doing these quick questions as we don't get paid ourselves for them, however depending upon the client's criteria, you may be pre-selected for a fully paid survey soon afterwards.

Category: Registration

I have entered an email address to register and am getting an “invalid email address” message

You are getting this message because you have tried to register using a disposable email address (DEA). We regret that due to their temporary nature, DEA's are not compatible for use with our Irish Opinions panel. You can however register using an email address from alternative email providers.

Category: Registration

Do I have to be 16 or over and live in Ireland to join Irish Opinions?

Yes, this Irish Opinions panel is only available to residents of Ireland and at the moment we are not able to offer this service to people under the age of 16. If you are outside Ireland, there are other panels made for you!

If you live in the UK, please join www.valuedopinions.co.uk;

if you live in the United States, please join www.valuedopinions.com

if you live in Australia, please join www.valuedopinions.com.au;

and if you live in New Zealand, please join www.valuedopinions.co.nz;

Category: Registration

Will you protect personal information that I have given you?

Yes we will! We base our business on two valuable concepts, trust  and quality. We will never contact you for marketing purposes, only for market research purposes. All information passed on to associated marketing research agencies is anonymous. You can trust us to keep your personal details safe and free from any external parties. The information you provide us will be strictly used by Valued Opinions for research purposes only. Please see our  Privacy Policy , which explains how we process your personal data as defined by the Data Protection Act 1998.

Category: Registration

Can I register more than once with Irish Opinions?

No. We do not allow people to create more than one account with us. We are interested in the opinions of individuals and we cannot have people filling in the same survey for us more than once. We regard the creation of more than one account as fraudulent behavior and it will result in the termination of your membership. If you think that you may have created multiple accounts by mistake, please contact our member services department.

Category: Registration

Member status

How do I update my personal information?

If you wish to make any changes to your account, please log into your account at www.irishopinions.com  and go to ‘Update Account Information’ where you should be able to make the necessary changes yourself.
If you wish to change your email address, please remember that it is also your username and make sure you use the new email address to log into your account after making the changes.

Category: Member status

Why can't I log in?

Please check the following settings on your computer:

Ensure that cookies are enabled

Ensure that ISP settings are not blocking access to our website  

Remove Adware and/or Spyware from your system

Ensure that your browser does not block access to our website

Ensure that your anti-virus settings accept our website

Ensure that your firewall settings accept our website

Ensure that you add the Irish Opinions web site www.irishopinions.com as a Trusted Site on your browser by selecting Tools\Internet Options\Security\Trusted Sites, from your toolbar menu

If you still have problems please type manually www.irishopinions.com in your browser rather than following the link after doing a survey.

Please note that passwords are case sensitive and check that your Caps Lock is switched off.

Category: Member status

What do I do if I have forgotten my password?

Please go to the log in page at www.irishopinions.com. Please click on the 'Forgotten your password?' link and you will be prompted to enter your username. Your password will be  sent directly to your Inbox.

Category: Member status

Surveys

How do I get invited to take part in surveys?

Once you have become a member of Irish Opinions, you will be immediately eligible for invitations to take part in research. Please see our  Terms and Conditions which set out the obligations of Research Now in respect to invitations to take part in research.

However, in general terms, when a survey comes up where a client needs the views of someone who, for example, lives where you do, then you will be put forward for invitation. It is then down to a little bit of luck as to whether you are one of the few hundred people who are asked to take part. 

Category: Surveys

Why do I never receive invites to surveys?

Each survey has different criteria for its participants, but you can increase your chances of receiving surveys by completely filling out the 'Profile' section in your Irish Opinions account and by completing any 'Hot Topic' mini surveys that you are sent.

If you have never received any survey invitations from us, the emails we send you might be referred to your junk mail or SPAM folder by your provider. Please check these folders and add us to your safe list.

Category: Surveys

How long will it take to complete a survey?

Surveys will vary in length, but will typically take less than 15 or 20 minutes to complete. Each e-mailed invitation to participate in a survey will tell you how long it should take, and the survey deadline to respond.

Category: Surveys

Why can't I open the survey?

Please note that not all internet providers allow users to click on links within their email. If you are unable to gain access to our survey please try the following:

• Copy and paste the link from your email into the browser address box and press enter. This will take you directly to the correct page.
• Ensure you copy the entire web address into the browser as sometimes the link can spread over two lines.
• Make sure when you copy the link it does not contain any line breaks as this will also stop the link from working.

Category: Surveys

I have realised I picked the wrong answer. Can I change my replies?

Unfortunately, once you submit an answer on a survey, you are not allowed to change your answer. We do this to protect the survey data.

If we allowed our panellists to go back and change their answers, that person may see that they did not qualify, go back, change their answer  and continue taking the full survey. That person’s answer would corrupt our data.

We realize there are times when a panellist makes an honest mistake and clicks the wrong button but unfortunately we cannot risk to invalidate our data.

Category: Surveys

Why didn't I qualify for the survey?

We try to ask such questions as gender, age, location etc at the start of each survey because we look for different types of people to answer surveys.You may not qualify for a survey for many different reasons (demographic criteria and/or consumer habits). We make sure that we place questions that could disqualify our panellists from the survey at the beginning.

 

Category: Surveys

Why is the survey now closed?

The majority of our surveys are open for a few days.  However, some surveys are more popular than others and close quickly.

We always try to limit the number of panellists we invite so that the panellists we do invite have a fair chance of answering the survey.  We cannot always predict how popular a survey may be, and sometimes surveys unexpectedly close quickly.

Category: Surveys

Can you re-send me the survey invite?

We are sorry but we can only distribute the links to the surveys once.

Category: Surveys

What are Hot Topics?

 Hot Topics are unpaid short questionnaires consisting of only a few questions. We use these short questions to get to know you better and to provide you with surveys that are relevant to you. However, participating in these short questionnaires can dramatically increase your chances to be selected for future surveys.

Category: Surveys

Rewards

Will I always be rewarded for taking part in research?

In general you will be rewarded by a credit to your Irish Opinions account.
The rewards work like this:

• At the beginning of every survey we ask certain questions to validate your eligibility to carry on the survey. Once selected to progress, simply complete any research - other than a Hot Topic questionnaire - and we will reward you with an amount, clearly stated up-front, which will be credited directly to your Valued Opinions account within 28 days.

• We do not offer rewards for 'Hot Topic' questions.

If we identify that a respondent is not honest in his/her approach to research, for example by providing meaningless answers or trying to do multiple completions of the same survey, we can not reward this respondent. However, withholding a reward from someone occurs very rarely and is only used as a means to stop the few dishonest people from spoiling the opportunity for everyone else.

Category: Rewards

Why haven't I received any credit yet?

When you have successfully completed a survey, the reward is held in pending status until the entire study has drawn to a close and the data has been processed. Please keep in mind that studies can take up to a month to finish, depending on the size and complexity of the study. Your Valued Opinions account will generally be credited within 28 days of successfully completing a survey.

If you have not received your credit after 28 days or a credit you were expecting has not shown up in your pending credit, please contact us so that we can investigate the delay.

Category: Rewards

How do I check my account balance?

You can view your account balance anytime by logging into your account and checking My Rewards section.

Category: Rewards

I have just finished a survey. Why is the reward not showing a pending credit?

Some surveys may be hosted by our affiliates, and may not show up in your pending credits.

Please rest assured that if you have completed the survey successfully  the reward will be added to your balance 28 days after the survey closes.

Category: Rewards

When will my rewards be paid?

When your account reaches  €10 we will send your voucher to the address that you have registered with us in accordance with the Terms and Conditions. If you unsubscribe from the service before you have accumulated a €10 balance or if for reasons beyond our control we are required to suspend the service before this, we will not be able to pay the reward.

We reserve the right to offer a substitute reward of equivalent value to the payment method you have chosen. This may occur if, for some unforeseen reason, we are unable to obtain your first choice of reward, e.g. the company issuing vouchers to us ceases to offer vouchers.

We reserve the right to change the value of rewards paid for research that you undertake, although it is not our intention to do this.

Please note that it is your responsibility to pay any personal taxation liability that may arise as a result of us paying you your reward.

Category: Rewards

Can I accumulate as much credit as I want?

Yes. You can accrue as much credit as you wish until you decide to claim your rewards.

Category: Rewards

How can I redeem my rewards?

To redeem your rewards, you need to log in to your Irish Opinions account. Under 'Rewards', please click on the link 'Claim your Rewards' that will appear when your balance reaches €10.00. You will be then prompted to choose and order  a voucher.

Category: Rewards

I have redeemed my voucher. When will I receive it?

If you ordered a paper voucher, please allow up to  28 days for delivery.
If you ordered a digital voucher, you should have received a confirmation email with the voucher code via email. The code of your voucher can also be found in Reward History section in your account.

If you have not received your voucher after 28 days, please get in touch using the  contact form  with 'Voucher delay' as subject line, as well as the type of voucher and the date you ordered it.

Category: Rewards

How often is the prize draw held?

Prize draws are held quarterly: in February, May, August and November.

Category: Rewards

How do I enter the prize draw?

You will also be automatically entered in the Prize Draw when you register with Irish Opinions.

Category: Rewards

Unsubscribe

Is there a minimum period of membership?

No. If you wish to unsubscribe, you will find an unsubscribe button on every survey you receive. You can also unsubscribe by contacting us through the contact form and choosing 'Other' as subject. Alternatively, you can unsubscribe anytime by going to the Unsubscribe section on your member page.

Category: Unsubscribe

What will happen to my outstanding credit?

Unfortunately you cannot claim this amount until your credit has reached the required amount to order a voucher.

Should you wish to re-subscribe, this amount will be restored to your account.

Category: Unsubscribe

Can I rejoin?

Yes. Should you wish to reactivate your account at any point in time, please feel free to contact us and choose 'Other' as subject, and we will be more than happy to reactivate your account for you.

Category: Unsubscribe